Responding to Familiar Faces in Crisis Part 2: Engagement Challenges and Strategies

Across the country, people who frequently encounter criminal justice, behavioral health, and social service systems are experiencing behavioral health crises, which require different levels of service. This three-part series features three Stepping Up Innovator Counties that are also MacArthur Foundation Safety and Justice Challenge sites. Representatives from these sites provide information on how to effectively serve and increase engagement with people who frequently cycle in and out of jails, emergency departments, homeless shelters, and other community-based settings. This session provides an overview of engagement challenges in service and treatment and strategies for how to work through them at the individual and systemic levels.